THE CRAFTY FOX ADMINISTRATIVE TOOLKIT

A Robust Resource for Entrepreneurs & Small Businesses

Spend Less Time Googling, & More Time Working On Your Vision

Every business today relies on technology and systems. (Even if you’re only using PayPal or invoicing software.) Most businesses — likely yours included — need lots of different systems to work together.

Whether you’re been running a business for a while or starting from scratch with a new venture, you need some level of operations & systems in your business.

At its most basic, you need to be able to send emails to potential customers, enroll people in your products and services and, of course, deliver those products and services.

As simple as that sounds, you and I both know how un-simple it is.

If you are feeling burdened, confused, or overwhelmed by:

  • Client Onboarding
  • Program Management
  • Launches
  • Scheduling
  • Social Media Marketing
  • Website Maintenance
  • Content Marketing
  • CRM Management
  • Finances & Bookkeeping
  • Online Group Management
  • Tech & Integrations
  • Project Management
  • Customer Support
  • Internal Team Practices
  • Policies & Procedures

…the Crafty Fox Administrative Toolkit is for you!

Whether you are at the very beginning of your entrepreneurial journey, or have been running a business for a while now, the Crafty Fox Administrative Toolkit can help you grow, scale, and manage your business, without needing to hire additional support.

Within this Toolkit, you will receive
instruction in:

  • Customer & Client Management
  • Policies & Procedures
  • Tracking & Analytics
  • Website Design & Maintenance
  • Marketing & Promotion
  • Social Media Management

(Full Toolkit Outline here!)

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22 Lessons

4 or 5 lessons per module for 6 modules, covering everything you need to grow and scale your business.

16 Downloads & Worksheets

Spreadsheets, Slideshows, and fillable PDFs to accompany the lessons in each module.

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10 Videos

Helpful video trainings and walkthroughs to add layers of understanding to the learning concepts.

Here’s what you’ll learn inside this comprehensive Toolkit:

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Getting Started with Your Online Business
  • Introduction: What You’ll Learn
  • Lesson 1: Starting Your Online Business Checklist
  • Lesson 2: Tools You’ll Need to Get Started
Module 1: Customer & Client Management
  • Introduction: What You’ll Learn
  • Lesson 1: CRM & Email List Software Options
  • Lesson 2: Contracts & eSignature Tools
  • Lesson 3: Late Payment & Bad Debt Management
  • Lesson 4: Customer Care Email Setup & Templates
Module 2: Policies & Procedures
  • Introduction: What You’ll Learn
  • Lesson 1: Operations Manuals
  • Lesson 2: Password Managers
  • Lesson 3: Terms & Conditions & Privacy Policies
  • Lesson 4: Project Management
Module 3: Tracking & Analytics
  • Introduction: What You’ll Learn
  • Lesson 1: Google Analytics: Setup & Management
  • Lesson 2: CRM Reporting
  • Lesson 3: CRM List Hygiene & Maintenance
  • Lesson 4: Social Media Statistics
  • Lesson 5: Tracking Spreadsheets
Module 4: Website Design & Maintenance
  • Introduction: What You’ll Learn
  • Lesson 1: Website Platforms & Hosting 
  • Lesson 2: Shopping Carts & Payment Processor Integrations
  • Lesson 3: Backups, Updates, & Security
  • Lesson 4: Top 5 Pages Breakdown
  • Lesson 5: Landing & Sales Pages (Lead Magnets & Opt-ins)
Module 5: Marketing & Promotion
  • Introduction: What You’ll Learn
  • Lesson 1: Strategic Marketing
  • Lesson 2: Content & Promotions Calendaring
  • Lesson 3: Audiences & Networking
  • Lesson 4: How to Gather Social Proof
  • Lesson 5: Facebook & Instagram (META) Ads
Module 6: Social Media Management
  • Introduction: What You’ll Learn
  • Lesson 1: Stock Images
  • Lesson 2: Canva Design Tutorial
  • Lesson 3: Content Library Template & Tutorial
  • Lesson 4: Social Media Schedulers Breakdown

Why Does Business Administration & Operations Matter?

Okay, I’ve said a lot of things about what is covered in The Crafty Fox Administrative Toolkit, how it can help you establish a base of operations and systems to free up your time, and grow and scale your business.

But why does Business Administration & Operations really matter?

As someone who has been working as a COO (Chief Operations Officer) in dozens of high-level, multi-six-figure businesses for over a decade, I work intrinsically with the admin and operations sides of complex and complicated businesses every single day.

Without systems in place to bring in and move your ideal customers through your business, helping them and you to grow and thrive, it is a heck of a lot more work, which means your time is being wasted.

I’ll say that again: You are wasting your own precious time.

The goal of The Crafty Fox Administrative Toolkit is to give you a lot of that wasted time back, so that you can have the space to grow and evolve your business, help more people, and earn more money.

Who am I? I’m Mandy Luck, a seasoned, professional COO, with a decade in Online Business Management.

I intimately know the ins and outs of what it takes to run a successful online business, and have worked inside over a dozen teams in the last ten years.

I specialize in streamlining operations for busy, heart-led entrepreneurs like you, which frees up time, space, and money for you to do the things that only you can do.

My client roster is always full, so I can no longer take on retainer clients. However, my goal remains: Help as many entrepreneurs as possible to reach their goals, impeccably serve their clients & communities, and create and share wealth.

Thus, I’m pivoting and adjusting my business model to keep on serving the folks who need it most, while creating resources for emerging entrepreneurs and small businesses.

Time and again my clients marvel at how I ‘know everything’ and can anticipate and solve problems so quickly.

I’m not rainman. But, I have been working in the online business world for a decade and I have exhaustively researched, documented, and learned about every facet of online business.

Imagine not having to spend a decade learning the ins and outs of online business, just to grow your brand and company to level you want.

That right there is my intention with this Toolkit.

“Mandy’s organisational genius, meticulous eye for detail, the rigour and precision she brings to everything she does; her research skills, dedication, and ability to steer a project from conception to completion are, quite simply, phenomenal. She is an outstandingly skilled communicator, a creative and generous collaborative partner, that one person who keeps everyone on our team focused and working harmoniously together.”

— Hiro Boga, Founder, Deva Alchemy Academy

“I have never, in all my 20 years in business, met someone as organised, efficient and unflappable as Mandy. She’s always looking ahead, months in advance, and putting frameworks in place that mean our company launches are always spacious and structured, with no stress or urgency.

Mandy has one of those brains that fill me with awe (!) and deep, deep gratitude that I get to have her on my team. She truly is my right hand woman and I couldn’t imagine life or business without her by my side.”

— Ellie Seilern, CEO + Chief Culture Maker at Deva Alchemy Academy

From chaos to clarity, a backlog to clean slate, in turn leading to the capacity to do more of the important things. That is what having Mandy’s support creates. She is direct, responsive, responsible, fun, and smart.

Please don’t hire her away from the rest of us.

— Andrea J. Lee, International activist, Coach, Author, & Speaker

“Mandy, has elevated my business and brought a sense of elegant flow to the ‘backend’ running’s of my online world. She makes me feel supported, and held.

Most importantly, with Mandy holding space for my client enquiries or admin, I feel calm while I am away from work: I trust everything and everyone is in good hands.”

— Joey Remenyi, Founder & Director Seeking Balance International, Vestibular Audiologist

“Mandy has been guiding me into the 21st Century, helping me to build a solid foundation and functional back-end to my business, preparing it for growth, while encouraging me to use new tools and resources at a pace I can embrace and in a way that helps me to feel supported and confident rather than shamed or silly. Slowly but surely, she’s helping me to learn the things I need to know and let go of the things she can and wants to do for me so that I can focus on business development, client support and service delivery.”

— Dori Klass, Complexity & Depth Coach

“Mandy is so much more than an assistant. Among other things, she is extremely knowledgeable about social media, webinars, course launches, the back end of websites, all the nitty gritty that goes into setup and analyzing results and much more. All the stuff I’m clueless about.

She is also kind, easy to work with and responsive, which is one of the most important qualities in an associate to me. Grateful to have Mandy helping me to run my business and not sure what I would do without her.”

— Diane Rose-Solomon, Founder, What’s Plant-Based Cooking, Good Looking?

“Mandy has skillfully managed all operational work and has built a strong rapport with my clients, ensuring they feel fully supported. Mandy’s seamless integration into my practice has been invaluable, and I am deeply grateful for her dedication and the positive impact she has on my business.

I simply cannot imagine working without her.”

— David Klemenz, Leadership & Career Coach

“I was nervous hiring somebody, because I am so used to doing everything myself. But working with Mandy was incredible, she was so fast, reliable and masterful at her craft! It would take me two days to do what she can in just minutes.

I am so relieved to know that I don’t have to do this all by myself and there is an EXPERT who is also so NICE to help me with the parts of my business that I just don’t know how. If you are thinking about hiring Mandy, do it! She knows her stuff so you can focus on the parts of the business that you are good at and enjoy!”

— Eve Lahijani, Registered Dietitian

FREQUENTLY ASKED QUESTIONS

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How much is the Toolkit?

The self-paced program will be $297, with lifetime access.

The self-paced program plus group Q&A calls and online support group will be $497.

What if I can't afford the Toolkit?

We offer a pay-what-you-can Scholarship program, as well as a few no-pay seats every month.

You can apply here.

How long do I have access to the Toolkit materials?

You will have access to the Toolkit materials for as long as they live online. (aka: forever)

What is your return policy?

Because all of the program is delivered at once, we do not offer refunds.

If you are on a payment plan with aligned module release, you can cancel and lose access to any further released modules, whenever you wish.

I already have a moderately successful business. How will this help me?

Even if you have a moderately successful business, you wouldn’t be here, reading this page, if you didn’t feel called to find some additional support for your business. There is likely some aspect of your business where you feel under-supported, and my hopes is that the information within this comprehensive, operational toolkit will fill that gap for you.

I've already tried a dozen online business programs and none of them have worked. What makes this Toolkit different?

My intention with this Toolkit is to cut through all of the online business rhetoric out there and give you simple, actionable advice and tools built from my decades of serving as business manager and COO for multiple-6-figure businesses.

You will find this program different because it is simple to follow, easy to navigate, and it will be clear to you immediately, that I am not a professional marketer who has dreamed up a snappy program to bring in some passive income.

I offer data-driven solutions to operations aspects of online (and phsycial) business, advice, and tips from someone who does this work for a living.

I don't know if this toolkit is right for me at this time. Can I talk to you about it?

Absolutely! Contact me via email here and we can set up a time to chat about your questions or concerns.

Have questions about the Toolkit? Get in touch.

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